Frequently Asked Questions
Everything you need to know about your Terractive gear.
What is the standard shipping time for Terractive orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically and 7-14 business days for international orders.
How do I know which size of sports gear to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for performance apparel and sizing down for compression gear.
What is your return policy for worn athletic equipment?
For hygiene and safety reasons, we only accept returns on items in their original, unworn condition with tags attached within 30 days of purchase. Defective items are covered under our 6-month performance warranty.
Are Terractive products suitable for professional athletes?
Yes, our gear is engineered using pro-grade moisture-wicking fabrics and reinforced stitching designed to withstand high-intensity training and competitive use.
How should I care for my high-performance apparel?
To maintain fabric elasticity and sweat-wicking properties, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.
Do you offer team discounts for bulk orders?
Absolutely. We offer tiered pricing for sports teams, gyms, and athletic organizations. Please contact our sales team via the 'Bulk Orders' page for a custom quote.